SHIPPING & RETURNS

SHIPPING

SHIPPING RATES AND DELIVERY TIME

FREE SHIPPING on all orders over €200

 

NEXT DAY SHIPPING

All orders are shipped the next day from our warehouse in Italy. You will receive an e-mail containing your Tracking Number once your package has been shipped. Please note: during Special Events we could require 1/2 working days to fulfill your order.

Shipping will take approximately the following:
- ITALY - 1-2 working days
- EU & UK - 3-4 working days
- ROW – 3-5 working days

For orders under €200 we apply the following shipping costs:
- ITALY - 6,90€
- EU - 9,90€

- UK - 9,00£
- ROW - 19,90€

 

DUTY CHARGES & BREXIT

All orders are VAT and Duties included worldwide.

 

BREXIT
All UK orders are shipping swiftly from our Italian warehouse. Our pricing remains unchanged, and your order will arrive with local VAT and any import duties prepaid.

 

ORDER CONFIRMATION

As soon as you place an order, you will receive a confirmation email to the email address used for the registration. The email contains all the details of your order, so please ensure to use a valid and correct email address. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at info@udog.cc in order to ask for an extra copy.

RETURNS & REFUNDS

RETURN & REFUND POLICY

FREE RETURN ON SIZE EXCHANGE subject to terms and conditions

 

All orders can be returned within 14 days from order delivery date.

 

UDOG offers an easy return on all orders with DHL. Refunds are issued at the net of a fair fee to help us covering returns' operating costs:

  • Italy - 10€
  • EU & UK - 15€
  • ROW - 25€
  •  

Please, in order to respect the time limit allowed for the returns, proceed with the shipment as soon as you receive the return label. We remind you that the label will last 5 days from issuing date. UDOG QC department checks the returns integrity. It may take 2-3 working days. You will receive an email once they're checked.

Refunds will be issued within 14 days from the date we get back the item on the original payment method used for the purchase. Shipping costs, duties and taxes are not refundable. You will receive an email notification once the refund is issued.

 

Please remind that:

  • Items must be returned “as-new”, in a saleable and unused condition inside the packaging received on delivery. Returns that do not meet our policy will not be accepted and will not be refunded. If any of this condition is missing, the return will not be accepted.
  • Items must be without any scuffs, scratches, stains or hair. If any of this condition is missing, the return will not be accepted.

Returns that do not meet our policy will not be accepted and will not be refunded. The Right of Withdrawal is subject to exceptions and exclusions regulated by Legislative Decree 21/2014 and applies only to individuals (consumers), therefore all purchases made with VAT are excluded. If you have doubts contact us at info@udog.cc.

In the event of a faulty or damaged product contact us at info@udog.cc, we will take care of sending you the replacement part and provide you with all the necessary instructions.