FAQ

ORDERS

1. HOW CAN I MAKE A PURCHASE?

Buying from UDOG is very simple.

 

  • Search for the product that suits you in our catalogue. If you already know what you are looking for, use the menu or the search button to quickly find the product
  • once you have found the right product, select the quantity and "add to cart". Check the items in your cart by selecting the appropriate icon at the top right of the page
  • click on "checkout" to proceed, add shipping and payment details to complete your order.
  • If you already have an account, you can login and checkout faster using your saved shipping and payment details

In case you have a discount code, don't forget to add it directly at the checkout!

 

2. HOW DO I UPDATE MY ORDER?

If you need to make a change or cancel your order, please contact our customer service department at domestique@udog.cc.

Since we try to process and fulfill your order as quickly as possible, please contact us immediately after placing your order and we will do our best to help you!

3. HOW DO I USE A PROMOTIONAL CODE?

You can enter your promotional code at checkout. Enter the code exactly as it appears and apply it to your cart. Promotion codes cannot be combined with other promotions and do not apply to sale items unless otherwise stated.

4. WHAT PAYMENT METHODS DO YOU ACCEPT?

UDOG accepts payment by all credit cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Google Pay and Amazon Pay. If you prefer to pay by Wire Transfer, please write to us at domestique@udog.cc.

SHIPPING & RETURNS

1. WHEN WILL MY ORDER BE SHIPPED?

NEXT DAY SHIPPING

All orders are shipped the next day from our warehouse in Italy.  

Shipping will take approximately the following:
- ITALY - 1-2 working days
- EU & UK - 3-4 working days
- ROW – 3-5 working days

 

2. HOW CAN I TRACK MY ORDER?

To track your order, please refer to your shipment confirmation email, there you will find the tracking number. You can also check the status of your shipment directly on the shipper's website. If you have not received the confirmation email with the tracking number, please contact our customer service at domestique@udog.cc and we will be happy to help you.

3. HOW MUCH DO I HAVE TO PAY FOR SHIPPING?

For orders under €200 we apply the following shipping costs:
- ITALY - 6,90€
- EU - 9,90€

- UK - 9,00£
- ROW - 19,90€

 

4. DO I HAVE TO PAY ANY ADDITIONAL TAX ON DELIVERY?

No: all orders are VAT and Duties included worldwide.

5. WHAT IS YOUR RETURN POLICY?

FREE RETURN ON SIZE EXCHANGE subject to terms and conditions

All orders can be returned within 14 days from order delivery date.

  • Items must be returned “as-new”, in a saleable and unused condition inside the packaging received on delivery.
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Refunds are issued at the net of a fair fee to help us covering returns' operating costs:

  • Italy - 10€
  • EU & UK - 15€
  • ROW - 25€
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6. WHEN WILL I RECEIVE MY REFUND

Refunds will be issued within 14 days from the date we get back the item on the original payment method used for the purchase. Shipping costs, duties and taxes are not refundable.