1. SHIPPING RATES & DELIVERY TIMES

FREE SHIPPING on all orders over €100

NEXT DAY SHIPPING

All orders are shipped the next day from our warehouse in Italy. You will receive an e-mail containing your Tracking Number once your package has been shipped. Please note: during Special Events we could require 1/2 working days to fulfill your order.

Shipping will take approximately the following:
- ITALY - 1-2 working days
- EU & UK - 3-4 working days
- ROW – 3-5 working days

For orders under €100 we apply the following shipping costs:

- 6,90€ Italy
- 20$ for US countries
- 12£ for UK countries
- 3000¥ for Japan

- 18€ for all the countries not included above

2. DUTY CHARGES & BREXIT

All orders are VAT and Duties included worldwide.

BREXIT
All UK orders are shipping swiftly from our Italian warehouse. Our pricing remains unchanged, and your order will arrive with local VAT and any import duties prepaid.

3. ORDER CONFIRMATION

As soon as you place an order, you will receive a confirmation email to the email address used for the registration. The email contains all the details of your order, so please ensure to use a valid and correct email address. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at info@udog.cc in order to ask for an extra copy.

1. RETURN & REFUND POLICY

FREE RETURN ON SIZE EXCHANGE subject to terms and conditions

Click here for the return portal

All orders can be returned within 14 days from order delivery date.

UDOG offers an easy return on all orders with DHL. Refunds are issued at the net of a fair fee of €18 to help us covering returns' operating costs.

Please, in order to respect the time limit allowed for the returns, proceed with the shipment as soon as you receive the return label. We remind you that the label will last 5 days from issuing date. UDOG QC department checks the returns integrity. It may take 2-3 working days. You will receive an email once they're checked.

Refunds will be issued within 14 days from the date we get back the item on the original payment method used for the purchase. Shipping costs, duties and taxes are not refundable. You will receive an email notification once the refund is issued.

Please remind that:

• Items must be returned “as-new”, in a saleable and unused condition inside the packaging received on delivery. Returns that do not meet our policy will not be accepted and will not be refunded. If any of this condition is missing, the return will not be accepted.
• Items must be without any scuffs, scratches, stains or hair. If any of this condition is missing, the return will not be accepted.
• Sales Items (Sales, Black Friday, Mid Season Sales offers and special discounts) are excluded from our Free Returns and Refund Policy.
• IPP purchases are not included in the free return for size exchange policy.

Returns that do not meet our policy will not be accepted and will not be refunded. The Right of Withdrawal is subject to exceptions and exclusions regulated by Legislative Decree 21/2014 and applies only to individuals (consumers), therefore all purchases made with VAT are excluded. If you have doubts contact us at domestique@udog.cc

In the event of a faulty or damaged product contact us at domestique@udog.cc, we will take care of sending you the replacement part and provide you with all the necessary instructions.

2. HOW CAN I TRACK MY ORDER?

To track your order, please refer to your shipment confirmation email, there you will find the tracking number. You can also check the status of your shipment directly on the shipper's website. If you have not received the confirmation email with the tracking number, please contact our customer service at domestique@udog.cc and we will be happy to help you.

3. DO I HAVE TO PAY ANY ADDITIONAL TAX ON DELIVERY?

No: all orders are VAT and Duties included worldwide.

4. WHEN WILL I RECEIVE MY REFUND?

Refunds will be issued within 14 days from the date we get back the item on the original payment method used for the purchase. Shipping costs, duties and taxes are not refundable.

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

UDOG accepts payment by all credit cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Google Pay and Amazon Pay. If you prefer to pay by Wire Transfer, please write to us at domestique@udog.cc.

2. DO YOU OFFER INDUSTRY DISCOUNTS?

Yes, we do offer an industry program.

Please have a look at our Industry program and fill out our application form.

We recommend you apply for an industry deal through this program.

3. INVOICE

Upon request, we issue invoices for every order placed on the site: we ask that you send an email to info@udog.cc within 24 hours of your purchase with the order reference (UD-1234) and we will send you the document.

Unfortunately, accidents happen, even on the bike. As much as we try and stay safe in racing and training, sometimes it is inevitable to hit the ground. 

We are happy to offer our Crash Replacement service as a small, but efficient compensation for when your dial gets broken.

Proof of purchase is required for your crash replacement. The broken dial will be changed by our facility and the shoe will be sent back as soon as the issue is fixed.

Should your damaged shoes be out of stock, we will give send the shoe back as long as it will be in stock again.

For more info on how to proceed, please contact us at domestique@udog.cc

1. WARRANTY POLICY

All products from UDOG come with a 2 year manufacturing warranty from the date of purchase. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not cover defects caused be normal wear and tear.

2. WHAT IS NOT COVERED

Our warranty does not cover any defects caused by crashes, improper care, normal wear and tear, natural fading of materials and colors over time and with use.
Furthermore, UDOG does not warranty products purchased through consumer resale sites or counterfeit products..

3. FAULTY ITEM PURCHASED ON A RETAILER

We require that you bring your faulty item to the respective retailer, as they will then evaluate the claim and assist with the replacement.

Find out more about our Retailers around the world.