Refund policy

All the returns must be made through the Return Portal

Returns must be made in 14 days from order delivery date. UDOG offers an easy return on all orders with DHL. Refunds are issued at the net of a fair fee of €18 to help us covering returns' operating costs

Returns must be made within 14 days from order delivery date. Please, in order to respect the time limit allowed for the returns, proceed with the shipment as soon as you receive the return label. We remind you that the label will last 5 days from issuing date. UDOG QC department checks the returns integrity. It may take 2-3 working days. You will receive an email once they're checked.

Refunds will be issued within 14 days from the date we get back the item on the original payment method used for the purchase. Shipping costs, duties and taxes are not refundable. You will receive an email notification once the refund is issued. To change the item(s) you can place a new order.

Please remind that:

• Items must be returned “as-new”, in a saleable condition, unused condition and inside the packaging received on delivery. Returns that do not meet our policy will not be accepted and will not be refunded. If any of this condition is missing, the return will not be accepted.
• Items must be without any scuffs, scratches, stains or hair. If any of this condition is missing, the return will not be accepted.

Sales Items (Sales, Black Friday, Mid Season Sales offers) are excluded from our Free Returns policy and Refund. Returns that do not meet our policy will not be accepted and will not be refunded. The Right of Withdrawal is subject to exceptions and exclusions regulated by Legislative Decree 21/2014 and applies only to individuals (consumers), therefore all purchases made with VAT are excluded. If you have doubts contact us at domestique@udog.cc

In the event of a faulty or damaged product contact us at domestique@udog.cc, we will take care of sending you the replacement part and provide you with all the necessary instructions.